Refund Policy

Returns
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We want you to be 100% satisfied with our product so if for whatever reason our tea didn’t blow your socks off, we’re willing to work with you and make sure you happy with the end results no matter what.

Additional non-returnable items:

Gift cards
Gift cards are non-refundable after purchase. There are certain situations where partial refunds are granted (if applicable).

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@freedomteaco.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@freedomteaco.com.

Gifts
At this time, we are only refunding the direct purchaser the original cost should your order be eligible for return.

Shipping
You will be responsible for paying for your own shipping costs for returning your order. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.