Shipping & Returns

Freedom Tea Co (“we” and “us”) is the operator of (https://freedomteaco.com (“Website”)). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

General
Subject to stock availability. We try to maintain accurate stock counts but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase.
In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

Shipping Costs
Shipping costs are being billed at a flat cost during checkout which was based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

Returns
3.1 Return Due To Change Of Mind
Freedom Tea Co will happily accept returns due to a change of mind as long as a request to return is received by us within 7 days of receipt of item and are returned to us in original packaging, unused and in re-sellable condition.
Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to the method used for purchase. We will notify you once this has been completed through email. (Freedom Tea Co) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns
Freedom Tea Co will happily honor any valid warranty claims, provided a claim is submitted within 10 days of receipt of items.
Freedom Tea Co will pre-pay the return shipping.
Upon return receipt of items for warranty claim, you can expect Freedom Tea Co to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available).

Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 10 days depending on location.

4.2 Transit time Internationally
At this time we are not shipping internationally.

4.3 Dispatch Time
Orders are usually dispatched within 24 hours of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on normal holidays at which time the warehouse will be closed.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Freedom Tea Co will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock
If an item is out of stock, we will wait to dispatch the in-stock items and send the entire order once they return to stock.

4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.

Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.

Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

Additional Terms & Conditions
For all other terms and conditions please see our Terms & Conditions page.

Customer service
For all customer service inquiries, please submit an inquiry at support@freedomteaco.com.